Christopher
Olaya

e-mail

ACSP · Google IT Support Professional / CompTIA A+ Dual Credential · Google Cloud Certified Google Workspace Administrator · Jamf Certified Associate · Microsoft 365 Certified: Administrator Expert

Profile

IT professional with a decade of experience in system administration, security architecture, and cloud infrastructure. Proven expertise in driving automation, enhancing user experiences, and designing robust security policies. At mac-tech, automated ticket and project tracking, ensured SLA compliance, and led successful on-prem server migrations and adoption of Microsoft 365 and Google Workspace. Proficient at administering enterprise-level systems and streamlining service management with ITSM tools. At Templafy, I implement security policies through group policy management, aligning with SOC, ISO, and GDPR standards. Driving a security-first framework within a Zero Trust environment, fortifying cloud / IT infrastructure security postures with a focus on automation. Raised our Microsoft Secure Score by nearly 15% and achieved nearly 75% Identity Secure Score.

Experience

Associate System Administrator

Templafy (New York, NY)
February 2021 - Present

Drive the automation and protection of IT assets via enterprise MDM / MAM services and tools for efficient user, device and data management. Enhancing the data security and user experience within our cloud-first strategy and infrastructure.
Lead, design, test, and deploy security policies, focusing on secure, scalable endpoint management and data security.
Automate and scale processes/integrations using configuration management and scripting (PowerShell, Bash, JSON)
Mitigate threats, enforce compliance via MDM / MAM on Entra ID, Endpoint Manager and Defender, implementing security measures, exceeding compliance standards to ensure a resilient framework. Bolstering the security posture of our cloud infrastructure, including application deployment of 365, Adobe, Notion, SharePoint, Teams, Slack Enterprise, and Zoom
Architect and implement a security-first framework within a Zero Trust environment. Ensuring operational efficiency and security via auditing - achieving SOC, ISO, and GDPR security standards ensuring robust cybersecurity

Engineer

mac-tech (New York, NY)
September 2019 - February 2021

Streamlined automated ticket and project tracking with ITSM tools such as Zendesk, Freshservice and ConnectWise, ensuring SLA compliance for resolution and response time, demonstrating expertise in automation-driven workflows
Orchestrated on prem migrations of Kerio, Intermedia, and Exchange servers to Microsoft 365 and Google Workspace
Managed and automated enterprise-level systems, managing group policies for 365, Azure Active Directory (AAD), and key platforms, including on-prem solutions. Conducted network administration via UniFi, Meraki, Cisco, and SonicWall dashboards
Administered employee lifecycle, provisioned and managed Windows / macOS environments using Meraki, VMware, Mosyle, Jamf and Kandji. Implemented advanced security measures from SSO and MFA to DLP, to enhance cybersecurity postures and data security. Monitored backups using Acronis, AWS, Backblaze, CrashPlan and Keepit

Retail Associate Manager

T-Mobile US (New York, NY)
February 2013 - August 2019

Led a team of 20, exceeding performance KPI’s at the highest volume store in the US - including scheduling, accounting, sales reports, quotas, PIPs, deposits, inventory procurement, merchandising, visual displays, audit compliance and customer relations (NPS)
Completed T-Mobile’s 6-month leadership development program